What providers usually ask, before and after the demo.

You pick monthly or yearly. Monthly cancels at the end of the month, yearly at the end of the term. No two-year minimum, no automatic one-year renewal, no hidden clauses.

You get a complete export of all data as CSV plus a PDF archive of signed documents. We delete your data 30 days after contract end, unless you say otherwise. You can return without data loss until then.

All prices on the website are net, plus 19 % statutory VAT. Example — Standard with 10 helpers (yearly) = €70 net / month = €83.30 gross / month.

At most once per year, with at least 90 days' notice, and never for active contracts in their minimum term. The increase is in the contract and the T&Cs.

Any time. Clients, helpers, tours, visit records, invoices — as CSV, as PDF, as JSON via the API. Your data is yours, not ours.

You upload your client and helper lists as Excel or CSV. We take what you have — even if it's twenty columns and three merged cells. If onboarding takes 60 minutes or more, we handle the migration ourselves, free of charge in the first six months.

Senso and Curacon offer CSV exports, Aldor reads them in. For larger data sets we run a test import together before you pay. Anything that can't be unambiguously mapped, we surface for confirmation before the cutover.

Hetzner Online GmbH, data centres in Nuremberg and Falkenstein. Both ISO-27001 certified. Data-processing agreement ready to sign, EU sub-processors named. Backups never leave Germany.

Client names, addresses, phone numbers, Pflegegrade, notes, signatures. Before they hit disk, with AES-256, per column. Even someone with a database backup would only see ciphertext.

No. Postgres Row Level Security separates each tenant at the database layer — not in code, in the database itself. A misclick can't soften that.

Only when you explicitly grant access during a support case — and then time-bounded, with an audit log entry. Otherwise no.

§ 8 (8) SGB XI subsidises digital applications for recognised care providers up to 40 % of cost, max €12,000 once. § 45a SGB XI providers are eligible. We supply the application pack ready to file with your Pflegekasse. The subsidy runs until 31.12.2030.

If you're recognised under state law (AnFöVO NRW, UstA-VO Bayern, or equivalent) as a § 45a SGB XI provider and primarily deliver household support, accompaniment, or supervision — yes. If you mostly perform clinical or basic care under SGB V/XI, you need specialised Pflegedienst software.

Yes. Aldor logs every visit, every invoice, every helper qualification gaplessly. At your annual recognition audit you print the required reports instead of assembling them.

Two weeks, in writing. From data release, your first helper is productive on Aldor within two weeks. If not, you get six months free. It's in the contract.

No. You can invite one helper, onboard one client, build one tour — and keep the old system running in parallel. For providers with 10+ helpers we recommend a six-week parallel run.

The Standard tier includes a guided online walkthrough. Pro includes an on-site session. Klein has a self-onboard with video walkthrough — usually enough, because the tool is simple enough.

Aldor runs in any modern browser — Safari, Chrome, Firefox, Edge. We test against the last two major versions. Internet Explorer is not supported.

No. Aldor runs in the phone browser, full functionality including offline storage. You can pin the icon to the home screen — looks like an app, is a website, no app-store approval required.

Yes. Aldor exports payroll and bookkeeping in the DATEV format your tax advisor already uses. A Lexware export is available too. If your tax advisor wants their own connection, Aldor has a documented interface they can plug into.