Aldor next to HeyCarla
HeyCarla is the best-known software vendor for Alltags- and Betreuungsdienste in Germany today. If you're shopping around, HeyCarla is probably on your list — rightly. Here's where Aldor is different and when that matters for you.
Aldor
One tool for Alltagshilfen.
One app for clients, employees, schedules, documentation, Pflegekassen billing, and payroll — plus a white-label customer portal for your families.
HeyCarla
From the industry, for the industry.
HeyCarla describes itself on its own website as "developed in practice for Alltags- and Betreuungsdienste." Based in Hamburg, by their own statement over 165 customers with more than 5,000 employees.
What you don't get anywhere else
While other tools only run the back office, with Aldor you give your families their own portal — in your brand, with live tracking, budget transparency, and self-rescheduling.
Your domain, your colours, no Aldor logo. Families see "their" Alltagshilfe.
Families see the ETA. No one has to call, no one has to staff a phone on your side.
Families always see what's left of the relief budget.
Booking requests from customers, approval by you — saves calls, every step logged.
What Aldor does differently
Aldor comes from PflegeHelfer24 GmbH — the brokerage business with the same clients and families you serve. The software is shaped where the client picks up the phone.
Aldor helps draft emails, reminders, and replacement plans — with a clear source and clear sign-off by you. No automatic replies to family members.
Our tiers are on the website — from €49 per month, net. You know what you'll pay before the first call.
Features at a glance
As of May 01, 2026. Statements about the right column draw on publicly available material from the provider. If we missed something or got it wrong, write to us — we'll correct it.
| What you do with it | Aldor | HeyCarla |
|---|---|---|
| White-label customer portal End customers see your brand, not ours. | Included. Your domain, your colours, your sender email. | Not prominently advertised on the website. |
| Live tracking for end customers Families see when their helper will arrive. | Included. Arrival time in real time, without exposing the helper's movement data. | Not prominently advertised on the website. |
| § 45b budget overview for end customers Families see what's left of the relief budget. | Included. Live balance, monthly summary. | Not prominently advertised on the website. |
| End-customer self-reschedule Booking requests instead of phone calls. | Included. Request from the family, approval by you, every step logged. | Not prominently advertised on the website. |
| Documentation on the phone In the client's living room, signed with a finger. | On any smartphone, around 30 seconds per visit, even without signal. | Mobile documentation, by their own statement with digital customer signatures. |
| Pflegekassen billing Aggregate invoice with assignment; remainder direct to client. | One click per month, with payroll and bookkeeping export. | Pflegekassen billing, by their own statement "fast, accurate, transparent." |
| Tax-advisor connection DATEV or Lexware, no CSV ping-pong. | DATEV and Lexware export included; interface for your own tools available. | Interfaces available; details on request. |
| Drafting help for emails Family reminders, payment chasers, replacement planning. | Aldor proposes, you read and sign off. Nothing leaves without your confirmation. | AI features not prominently advertised. |
| Tenant isolation Other Aldor customers can't see your data. | Strict separation in the database. Even we only read when you grant access during a support case. | Tenant isolation customary; details on request. |
| Where your data lives Server and backup location. | Hetzner data centres in Nuremberg and Falkenstein. Backups stay in Germany. | By their own statement, in Germany. |
| From contract to first visit How long setup takes. | Two weeks, in the contract. For larger imports we handle migration ourselves in the first six months. | By their own statement, with a 30-day trial. |
| Contract term How long you commit. | Monthly or yearly cancellable. No automatic renewal beyond the term. | On request — "one tier for everything" model. |
| Pricing List prices or on request. | List prices on the website. From €49 per month. | On request. No public price on the website. |
| What the software is for Provider's main target group. | Alltagshilfen under § 45a SGB XI in Germany. | Alltags- and Betreuungsdienste in Germany. |
Comparison under § 6 UWG. As of May 01, 2026. Both products evolve; for corrections please contact info@aldor.ai.
When not Aldor
HeyCarla has a large customer base and a head start in this industry. Three cases where we'd put HeyCarla above Aldor.
HeyCarla, by their own statement, has over 165 customers in this market. If your tolerance for young software is low, that's a fair reason — Aldor is gathering its first providers right now.
Recommendations within the industry are worth a lot. If a trusted owner recommends HeyCarla and you've already seen the tool, that's a good starting point.
If you're after the fastest result and don't want to sit through two demos, the established option is sometimes the right call. We'd still recommend looking at both — the difference becomes clear in conversation.
Get started
A demo takes thirty minutes. You show us your day. We show you Aldor with your data. If it doesn't fit, we'll say so.