Customer portal
Your brand. On your families' phones.
Families open a portal in your brand. They see when the helper will arrive, how much of the relief budget is left, and can propose changes themselves. You stay in control — requests don't go anywhere until you say yes.
Why end-customer experience
What families want from an Alltagshilfe.
An Alltagshilfe delivers a deeply personal service — someone comes into the home, helps with cleaning, with a walk, with shopping. Families naturally ask — when will she arrive? How much budget do we have left? What did she do last week? Today someone on your team answers that on the phone.
Aldor gives your customers their own login, in your brand. The Müller family opens kunden.your-brand.de, sees "Karin is 12 min away," the current § 45b budget, the last signed visits. And can propose to reschedule the next visit — you see the request in Aldor, click yes or decline with a word.
Providers whose families had this once never go back. It's one fewer reason to switch, and one more reason for a recommendation — in an industry where recommendations fill the calendar.
Live in Aldor
This is what your families see — on their phones.
Familie Müller
Sonnenschein Alltagshilfe
Karin is 12 min away
Sonnenschein Alltagshilfe · accompaniment
Relief budget · April
43 € / 125 €
€82 remaining
Recent and upcoming visits
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Mo · 14:00 · 1,5 Std
Hauswirtschaft
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Fr · 10:00 · 2 Std
Begleitung · Einkauf
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Mi · 14:00 · 1 Std
Spaziergang
Demo data — no real clients, no real helpers. What you see here is the actual Aldor surface, with the same components as after sign-in.
Three things that make the difference
What your customers get.
Live tracking, without phone calls
Families see arrival time, not movement. Helpers see directions, not monitored breaks. Both win.
§ 45b transparent
The family always sees what's left of the relief budget and plans the month with confidence. No "we didn't know" reminders.
Self-rescheduling with approval
Booking requests instead of phone calls. You see the request in Aldor, click yes or decline. Saves 4–6 calls per week per client.
A daughter wrote to me last week "finally I can see what's happening at my mother's." That's new.
Read on
Scheduling
Scheduling with Lotte as your co-pilot.
Aldor schedules Hauswirtschaft, Begleitung, and Betreuung in one model that helpers on the phone and dispatchers at the desk share in the same second. Recurring shifts, multi-helper tours, vehicle assignments — double-bookings are prevented in the background. Lotte suggests, you decide.
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Documentation
What was delivered — instantly, mobile, signed.
Helpers document on the phone, in the client's home, in 30 seconds. Client signs with a finger, helper with a PIN. Securely stored, complete history for the recognition audit — even with no signal.
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Billing
§ 45b to the Pflegekasse, plus DATEV for the tax advisor.
Aldor collects every visit, allocates it to the § 45b budget, generates the Pflegekassen collective invoice and a balance receipt to the client — and in the same run produces the payroll dataset for the tax advisor. GoBD-compliant, with gapless invoice numbers.
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What your customers don't have yet
Give your families a login.
In a 30-minute demo we set up your first portal client together. You see it in your own branding, with real data — before you sign anything.